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酒店回复：Dear Noura,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at Vida Dubai Mall—you truly made our day!That said, we sincerely apologize for the inconvenience you faced during check-in. Please rest assured that we’ll share your feedback with the relevant team to ensure a smoother experience for you in the future.We truly appreciate your insights and look forward to welcoming you back to Vida soon!Best regards,Jony YadavManagement Office