This hotel was excellent before the pandemic, with a top quality restaurant! But lack of clients / funds has translated into lack of maintenance, the colourful carpets on the floors are dark with dirt. And the restaurant has closed! The staff do their absolute best, beds are still good, and breakfast service is nice... but it takes more to remain a 4-star hotel. Worse, the streets of Rome are flooded with garbage, especially in the Ostiense area. Still worse, tagging and graffiti is all over the place, ... except in the most expensive shopping streets. How can the City council of Rome allow this decay to destroy their unique heritage?

酒店回复：