I am most disappointed with the services that the hotel staff provided as there was an incidence happened at our last day stay 25/5/24. The hotel provided a small tablet device that control everything like alarm, light switches air conditioning etc. and at 6 am that morning (25/5) without any of us notice, the "do not clean room" button was pressed and three of us came back at 4 pm in the afternoon finding out the room wasn't clean and the staff just say sorry you press the wrong button and the cleaning services finishes at 2pm. Three persons stayed in a tiny room with no cleaning up wasn't nice and we were not aware of this no clean service button as even with instruction it takes time to get used to. However all the staff after checking all the electronic data just want to prove it was one of us that press the wrong button and it is not their fault and sorry bad luck ! I don't call that services and it looks more like a punishment and no staff has offered alternatives and sympathy as you know how small a room in Tokyo is. As soon as they know they haven't done anything wrong they shrug of their responsibility and I might as well speak to a robot and why bother putting them there at the lobby.

酒店回复：Dear guest,We sincerely apologize for the inconvenience caused during your stay, especially regarding the room cleaning.Due to the settings on your tablet device, your room was not cleaned, and we are very sorry that our response afterwards didn't meet your satisfaction.We feel depress that we made you disappointed and we were not able to response you in a right way that was more in line with your feelings, when we received this kind of issue from you.We will take your opinions seriously and will continue to strive to improve.Thank you very much for staying at our hotel.Sincerely,Hotel Keihan Tsukiji Ginza Grande