Had little sleep due to location of room which overlooked glass recycling and open bins, these were emptied EVERY SINGLE NIGHT around 3am. Balcony unusable due to people coming at all hours of the day and night to dispose of their glass and rubbish, often blocking the road resulting in much honking and shouting from other road users, couldn't even open the door to let air in due to the noise. Noise from other room's TVs and plumbing also kept us awake. Asked to be moved and was refused. Dinner experience was dreadful, struggled to find anything edible other than salad.

酒店回复：Dear Donna M: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Best regards, Team AluaSun Lago Rojo