The facilities live up to the Shangri-La experience and consistent to Shangri-La Singapore where I frequent. The view is great and link to the beach. However the Rasa Sayang don’t meet my expectations on other area. The place is badly maintained and the equipment is old. The Toliet sink is faulty, drawers are broken. TV is old and the channel all have static which makes you feel like watching TV in 1980s. This place needs a revamp! There was a service break down when we check in but I will not mention it because the recovery from day two is excellent. Sorry to give a bad review cause at this price point for a hotel in Penang, I expected more.

酒店回复：