All communication with the hotel was via WhatsApp. It worked. They texted through a PIN code for the front door, lift and room. This number was then punched in each time you entered the building, so we never saw another person inside the building - except for 1 guy in the lift one morning. So it's a bit impersonal - while I appreciate how efficient the system was, I still prefer to be greeted by a real person at a front desk. The room was easy to find on the top floor so we had a loft window. The hallways were narrow and dark, but the room was very clean and very spacious compared to most other hotels we stayed in around Europe. Toilet and bathroom are separate. Bed was comfy and the room was quiet. Minibar was complimentary, which was great! The location is a mix of 2 worlds - from the station to the hotel (10 mins) we were asking "what have we done?" but once you drop your bags and head into the old town, it is nothing short of spectacular.

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