Quality of food and service is not at a 4star level. The halfboard dinner was of mediocre quality; the salat buffet was always the same and only consisted of tomatos, cucumbers, mais, red beet and salat. No variation over one whole week. Food as such was quite tasteless except for the fish; not what you would expect in Italy either. It was not possible to order espresso after dinner; instead you had to go to the bar according to the "hotel policy". Staff in the restaurant seemed to be inexperienced and not well trained - at least not what you would expect from a 4 star hotel. You have to pay in order to use the wellness center which they sell as "private spa". EUR 25,-/person per hour is totally overpriced. We will not stay in this hotel again.

酒店回复：Dear Customer, Thank you for expressing an evaluation about your stay at our Bormio facility, Hotel Rezia. The opinions of our customers are fundamental to improving the quality and efficiency of our services. We are truly sorry that despite our best efforts to provide you with an experience that meets your needs, your stay was not an entirely positive experience for you; however, we feel that we can respond to individual reports. The quality of our food service, meanwhile, is in line with our facility's rating. In fact, the salad bar consists of fennel, carrots, lettuce, etc. every other day in addition to the courses mentioned. We are also very surprised by your feedback, as we receive daily positive feedback on the catering, with tasty and typical courses of local and national tradition. Coffee in the dining room is not served at dinner, but if guests like coffee, they can safely sit at the bar. Regarding our spa, the paid service is already well specified at the time of booking and on our website, so we struggle to understand the reason for the grievance since the information is already well known. Moreover, the entrance is precisely private. Hoping that you can still give us the pleasure of welcoming you again at our Hotel Rezia or in another of our more than 30 facilities throughout Italy, cordial greetings.