I am genuinely saddened to leave such a poor review, but my stay here was nothing short of horrible. Upon arrival, I was forced to wait for 2 hours just to check in, and when I finally got to my room, I was greeted with a dark, moldy smell that made the entire space feel unclean and unwelcoming. When I called for basic amenities, it took an additional two hours for them to arrive. To make matters worse, all toiletries are only available upon request, meaning you're expected to wait even longer for basic items you would expect to be readily available. It’s frustrating and frankly absurd, especially for a hotel that charges premium rates. It felt like I was wasting my money on something that didn’t match the value at all. As a loyal IHG member for over 2 decades, this experience was the final straw. I’ll be ending my membership after this. The service, conditions, and overall experience were far below what anyone should expect from a reputable hotel. I expected so much more, but sadly, this hotel failed in every way.

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